1 reviews | Active since Jun 2010
NO LTE!!! AND NO ONE CAN GIVE ME ANY FEEDBACK
For the past 2 weeks I have been having a problem with my coverage on MTN. I sent MTN a tweet to complain, no answer, I called 808, some guy told me to re-set the network which I did, no change actually it got worse as previously my fone was stuck on 3G and not LTE, now im lucky to be on EDGE and mostly it says no service or GPRS. I explained my issue to him and was told to go to an MTN Store, went to President Branch in KDPT and shame the poor guy had no idea what to do, forget that, he didnt know what no to call!!!! FInally told him to call 808 and after confusing himself for 15 minutes, he tells me theres nothing I can do besides calling network coverage or maybe to give my phone in for repairs. I told him that he's service was pathetic and after saying something inaudible to me,I left. But I'm not really holding any hope of a resolution as MTN as only too happy to debit my account and give **** service. Hoping for the contract to run down so I can hopefully port to a service provider who actually does something to help its customers.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***