No loyalty from MTN after 20 years.

I was due for an upgrade at the beginning of the year. Because MTN has changed their packages so heavily it made no sense to stay with MTN. Then the shop assistant showed me the business package. It had the air time i wanted and the data at the same price i was paying on my old package. I took the upgrade with no hassles. No documentation was needed from me other than my ID. months later my wife is due for an upgrade and because of her activities she requires a package just like mine. More data and airtime. She app**** only to be met with massive complications that i never had. Business letterhead with the owner of the business to sign it. then it was suspended because MTN wanted the owners ID with letterhead. Now MTN wants her husbands ID as well. It has NOTHING to do with him. We would not have needed a business package if MTN actually had better deals. 50 min of air time and 1 gig of data is a JOKE!! I have 6 gigs of data and 300 min of airtime and use almost all my data. My wife needs all the data and airtime she can get. My wife has been with MTN for 20 years and her bill is R1000 per month and this is the attitude we get. by the looks of things looks like we have to take our business to VODACOM. if this happens i will be force to do the same. This day and age if a company shows NO LOYALTY to a customer thats been with them for 20 years then why should we???? The person who makes up MTN packages should be educated. If my wife can afford a business package and has been with MTN as a high value client for 20 years then give her the package she wants