1 reviews | Active since Jul 2012
No longer an MTN client, but still being billed!
After choosing not to renew my MTN contract (the reasons for which can also be found on HelloPeter), I then converted my contract sim card to prepaid two weeks ago, as the contract period had expired. Note that the conversion to prepaid was done before I received any of the contract data or airtime for the month of March, and hence was told that I would not be billed my monthly fee of R249.<br> <br> I have since ported my MTN contract sim to Telkom Mobile on a new contract. This morning to my surprise, however, I receievd a notification that a debit order of R294 had gone out to MTN.<br> <br> Please can someone from MTN explain what this debit order was for? I no longer have any form of contract with MTN whatsoever, so this perplexes and annoys me.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number was migrated to pre-paid on the 11-03-2015, the amount that you have been billed for was for the 11-02-2015 invoice.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number was migrated to pre-paid on the 11-03-2015, the amount that you have been billed for was for the 11-02-2015 invoice.
Best regards
Mantoa
REQ:***
