1 reviews | Active since Nov 2014
no loan phone
<p>i wasnt given an option for a loan phone and my phone was collected yesterday, i had somebody respond to me saying that soomebody was gonna call me before the end of the day but its a day later and still no call.</p> <p>i had given them an alternative number as i dont have an extra phone to use while my phone is being repaired.</p> <p>im really not impressed with the service i have been receiving from MTN.</p> <p>i hold on to speak to a consultant forever and finally got to put down without speaking to anybody.</p> <p>Extremely unprofessional service from MTN.</p> <p>I dont think i should pay the excess on the claim as the service has been pathetic since December 2015, which is when i have this claim pending from.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***