No line of sight and colour blind. Perhaps get your eyes tested!

We upgraded online and selected a specific colour preference of the new phone [this was based on an instruction from someone in your store]. I'm not sure if the people at MTN are colour blind, but there's big difference between blue and pink. Perhaps the agent who kept telling us "it's out of their line of sight or control" needs to join whoever packs and dispatches deliveries for an eye test. Why select products if we get random phones in random colours? If the money comes through at random [even though we have an agreement of how it should come through] and I told you it's random and go to my bank to fix it. I am sure you'd have a problem and want it fixed yet you cannot fix a problem you created. Technically theft. You have taken money and not provided the correct product. Been on the phone forever, tossed from pillar to post only to have the line dropped on me. Sies! I want the correct phone delivered ASAP. you have pushed me from store to online and back again. As a loyal paying client for many years I am utterly disgusted.