No Joy with MTN Insurance

<p>I lost my mobile on the 13th of November 2016. I then called customer care to report the phone lost. My sim was stopped and I was advised to call back on Monday to blacklist the handset as the department did not work on the sunday, I was also advised I would not have to report it to SAPS, the ITC number ********** 0 would be sufficient to report the phone lost to MTN insurance. I downloaded the claim from the MTN page and completed it where is says claim will be processed in 24hours. Upon calling the Sandton City branch I was advised I needed to produce an affidavit. Monday evening 14th November, I went to the store and submitted all the necessary documents. After recieving no response and trying to call MTN insurance on ********** where no consultant is available, I tried emailing MTN insurance on the 16th November where I recieved a new reference ********** 0. On 21 November Alice van der Merwe</p> <p>responded with REQ: ********** on my intial hellopeter complaint.</p> <p>https://www.hellopeter.com/mtn/reviews/no-feedback-on-insurance-claim-6- ********** </p> <p>On the 29 November 2016 I recieved a call that I would recieve authorisation no later then 30 November 2016 yet 3 days later I still recieved no authorisation or assistance on a service that is paid on time every month. This is really unprofessional service. I am waiting almost four weeks despite the for claiming a turnaround time of 24hours.</p>