1 reviews | Active since Jul 2016
No joy
<p>I have a top up contract phone with mtn so i recieve R500 airtime monthly and normally the balance its carried over to the follow month. So yesterday i wanted to make a call and i was told of insufficient airtime then i checked my balance and it showed R208. I was busy at work then later i attempt to make another call, i was told that airtime was insufficient with 00 balance . I contacted mtn and explained my story. Im frustrated because im scared to top up and i need to make call. Yesterday they gave me ref number ********** 44. I requested that they make it urgent but when i call this morning i was told to wait another 24hrs. When they want their money month end they dont wait 24hrs but when ptoblems arraise i have to wait</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was investigated by our support team on reference number: SMC/ ********** 9311, your airtime was spent on the internet and a request has been sent to request for your usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was investigated by our support team on reference number: SMC/ ********** 9311, your airtime was spent on the internet and a request has been sent to request for your usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was investigated by our support team on reference number: SMC/***, your airtime was spent on the internet and a request has been sent to request for your usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter was investigated by our support team on reference number: SMC/***, your airtime was spent on the internet and a request has been sent to request for your usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
