NJ
Nonhlanhla J
1 reviews | Active since Jul 2016
09 Sept 2016, 08:04
No joy
<p>I am experiensing problems with Mtn again. Last month i had R208 that vanished and i was told that ive used it for internet. Firstly i also have wifi at home so all my updates run through wifi. I am loyal client of Mtn who is paying R925 monthly . So Mtn gave me R525 airtime on the 28th of August, on the 1 September i attempted to make a call i was told that i have insufficient airtime. I have switched to mobile data round about 9h20 and the time i realised that airtime is gone was about 13h00. I then contanted Mtn call centre and i was told that ive used it for internet. I ve told them i havent gone to internet site and my updates aways run on wifi only. I was told to wait for 7 days for their technical to send me a URL report. 7 days have passed i have contacted them again today and i was told wait. I cant buy artime cause im scared , frustrated. </p>
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MTN South Africa's replyOfficial
14 Sept 2016, 13:02Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have checked the system and do pick up that your Mobile data was not disconnected at the time when you used the WIFI if the mobile data is not disabled the usage will deplete from the airtime. The system reflect that the chrges did come from the airtime received.
Please make sure that before connection to WIFI to disconnect your mobile data.
Allocation is done to your sim card on the 27th of every month and not the 28th.
The itemized billing report reflect that the charge was for R256.79 depleted from the airtime.
We do pick up that the URL report was requested on the 1-9-2016, note that the URL report do take time to be pulled from the back end system this report will be sent to you by the end of business day.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2016, 13:02
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We have checked the system and do pick up that your Mobile data was not disconnected at the time when you used the WIFI if the mobile data is not disabled the usage will deplete from the airtime. The system reflect that the chrges did come from the airtime received.
Please make sure that before connection to WIFI to disconnect your mobile data.
Allocation is done to your sim card on the 27th of every month and not the 28th.
The itemized billing report reflect that the charge was for R256.79 depleted from the airtime.
We do pick up that the URL report was requested on the 1-9-2016, note that the URL report do take time to be pulled from the back end system this report will be sent to you by the end of business day.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,