MM
Monique M
1 reviews | Active since Apr 2012
03 Nov 2016, 08:01
No Itemised Billing
<p>After numious requests as well as PAYING for itemised billing, I have not, never ever, up to this date, received even one itemised bill. I don't know what to do anymore!</p>
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Nov 2016, 12:27Good Day Monique,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have escalated this matter to the System Support Team to check on what the reason might be for not receiving the Itemised Billing even though everything is in order on our system.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Nov 2016, 12:27
Official
Good Day Monique,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have escalated this matter to the System Support Team to check on what the reason might be for not receiving the Itemised Billing even though everything is in order on our system.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MM
Monique M's updateReviewer Update
18 Nov 2016, 13:00I have just tried again, to download my itemsied billing BUT when I click on the tab it STILL states that it's not active AND I have been paying for it since the beginning of my contract. Either refund me the money I've paid for all the bills or email me my itemised bills.
MM
Monique M's update18 Nov 2016, 13:00
Reviewer Update
I have just tried again, to download my itemsied billing BUT when I click on the tab it STILL states that it's not active AND I have been paying for it since the beginning of my contract. Either refund me the money I've paid for all the bills or email me my itemised bills.