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nazhrin J
1 reviews | Active since Jul 2013
11 Nov 2015, 14:15
no itemised billing.
I have requested an itemised bill for my contract fone for the past two weeks. i get the same answer everytime. Please wait 2 to 24 hours. but nothing ever comes to my email adress. Why dont you want to send my itemised bill. Nazhrin Jantjies. *** is the contract number. The fone was lost and the person who picked it up is still using the simcard. Please respond
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MTN South Africa's replyOfficial
12 Nov 2015, 07:06Hello stoutesoulja,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the itemized billing report has been sent to you on the 5-11-2015.
We have requested for the itemized billing report, once received we will email this to you.
We have suspended the sim card due to the phone lost. You can visit the MTN shop for the sim swap to be done to the account. Please take with you the affidavit and ID copy + address details. Sim swap fee R130-R160.
Itemized billing service has been loaded.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the itemized billing report has been sent to you on the 5-11-2015.
We have requested for the itemized billing report, once received we will email this to you.
We have suspended the sim card due to the phone lost. You can visit the MTN shop for the sim swap to be done to the account. Please take with you the affidavit and ID copy + address details. Sim swap fee R130-R160.
Itemized billing service has been loaded.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Nov 2015, 07:06
Official
Hello stoutesoulja,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the itemized billing report has been sent to you on the 5-11-2015.
We have requested for the itemized billing report, once received we will email this to you.
We have suspended the sim card due to the phone lost. You can visit the MTN shop for the sim swap to be done to the account. Please take with you the affidavit and ID copy + address details. Sim swap fee R130-R160.
Itemized billing service has been loaded.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the itemized billing report has been sent to you on the 5-11-2015.
We have requested for the itemized billing report, once received we will email this to you.
We have suspended the sim card due to the phone lost. You can visit the MTN shop for the sim swap to be done to the account. Please take with you the affidavit and ID copy + address details. Sim swap fee R130-R160.
Itemized billing service has been loaded.
Kind Regards,
Alice van der Merwe
***