No Itemised Bill after more than a month.

I requested an itemised bill from MTN more than a month ago by sending an sms with my email address to 30988 from the sim card as instructed by their automated system.

I had 50 GB of data finish in less than 3 months and I want to find out where it went.

Still nothing. If I could give a rating of zero I would. Why can't I speak with a human being?