NO ITC NUMBER FOR BLACKLISTING OF PHONE

My phone was ****** on 1 June 2015. We managed to block the sim card with the selfhelp menu, as no one is anwering the phone at MTN. After this a Blacklisting form was mailed to me, which we faxed back on the 2nd June and was again mailed on 3rd of June. I need a ITC/Reference number before the police can open a case and before my insurance can help me. I have not received anything back and we have been phoning since the 1st of June, no one is picking up. Where does it leave me, the client? I need to report to the police within 48 hours????? <br> <br> This is pathetic!! Come month end, MTN will deduct my subscription without a doubt! Meantime I do not have a phone!