MN
Mariette N
1 reviews | Active since Oct 2014
15 Apr 2015, 12:28
No invoices / statements
I am a bit frustrated... What is the point of online registration (in order to help yourself to your own information) - if you can't access it anyway. This is the second month that I have not received a statement & invoice... And I can't access the itemized billing online either.<br> <br> The call centre won't help me - even though I'm the listed user on this account. Really - all I want is an itemized billing report...
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 08:56Hello Mariettedn,
Thank you for posting.
We do apologize for the inconvenience this experience may have caused.
Unfortunately policy does not allow us to give any Itemized billing reports to a third party without the account holder's consent. Please ask the account holder to give you full authority on the MTN account and we will be able to assist you with this report.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We do apologize for the inconvenience this experience may have caused.
Unfortunately policy does not allow us to give any Itemized billing reports to a third party without the account holder's consent. Please ask the account holder to give you full authority on the MTN account and we will be able to assist you with this report.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply01 May 2015, 08:56
Official
Hello Mariettedn,
Thank you for posting.
We do apologize for the inconvenience this experience may have caused.
Unfortunately policy does not allow us to give any Itemized billing reports to a third party without the account holder's consent. Please ask the account holder to give you full authority on the MTN account and we will be able to assist you with this report.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We do apologize for the inconvenience this experience may have caused.
Unfortunately policy does not allow us to give any Itemized billing reports to a third party without the account holder's consent. Please ask the account holder to give you full authority on the MTN account and we will be able to assist you with this report.
Regards,
Ebbedene
REQ:***