LS
Lucinda S
1 reviews | Active since Dec 2009
30 Nov 2015, 09:03
No invoices sent for November
Hi MTN<br> I still have not received my invoice & statement for last month. I have no idea how much money you will be taking tomorrow when the debit order goes off. Your online portal has not been updated at all. <br> <br> Your customer service is so appalling I can't even get through to anyone when calling. <br> Please assist urgently.<br>
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Replies (1)
MTN South Africa's replyOfficial
02 Dec 2015, 11:05Hello LuV,
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Operation department for assistance Ref REQ:***.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Operation department for assistance Ref REQ:***.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply02 Dec 2015, 11:05
Official
Hello LuV,
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Operation department for assistance Ref REQ:***.
Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing Operation department for assistance Ref REQ:***.
Regards
Nompumelelo
REQ:***