WB
Willem B
1 reviews | Active since Dec 2012
03 Mar 2015, 11:54
NO INVOICES RECEIVED
We have been struggling to get invoices from MTN, after updating our details a couple of months ago we are still just receiving warning sms messages that our account is overdue. We have not received any invoices via post or via e-mail (as updated), we pay our account via EFT but unfortunately this is getting out of hand. We want to pay on time evey month, but I think it is ridiculous that we have to go to an MTN branch to find out what we owe instead of MTN sending us a invoice. CAN WE PLEASE GET A TAX INVOICE MTN?!?!?!?
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MTN South Africa's replyOfficial
04 Mar 2015, 16:33Hello SirWillam86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the delivery method on your account has been updated to email and I have sent the last three invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the delivery method on your account has been updated to email and I have sent the last three invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 16:33
Official
Hello SirWillam86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the delivery method on your account has been updated to email and I have sent the last three invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the delivery method on your account has been updated to email and I have sent the last three invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,