MG
Morne G
1 reviews | Active since Dec 2015
14 Dec 2015, 09:55
No invoices or statements on a monthly basis
It has now been almost 6 months that we do not receive any invoices or statements from MTN, on numerous occasions i have contacted the customer care center, i also went into a MTN store to correct the information, the info is correct but the emails does not reach us, we also pay on our contracts for itemized billing, but do not receive the itemized billing info. on one of the contracts there was a call billed several times on the same day and same time, you cannot make several calls at once
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MTN South Africa's replyOfficial
14 Dec 2015, 20:30Hello AlphaSecurity,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the company letterhead signed and ID copy attach with the correct information for the account and the invoices requested, please mention the month and cell numbers not received.
You may fax to me on ***. Please attach the itemized billing report as well for a call that has been billed more than once to investigate.
Kind Regards
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the company letterhead signed and ID copy attach with the correct information for the account and the invoices requested, please mention the month and cell numbers not received.
You may fax to me on ***. Please attach the itemized billing report as well for a call that has been billed more than once to investigate.
Kind Regards
Alice van der Merwe
***
MTN South Africa's reply14 Dec 2015, 20:30
Official
Hello AlphaSecurity,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the company letterhead signed and ID copy attach with the correct information for the account and the invoices requested, please mention the month and cell numbers not received.
You may fax to me on ***. Please attach the itemized billing report as well for a call that has been billed more than once to investigate.
Kind Regards
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you assist me with the company letterhead signed and ID copy attach with the correct information for the account and the invoices requested, please mention the month and cell numbers not received.
You may fax to me on ***. Please attach the itemized billing report as well for a call that has been billed more than once to investigate.
Kind Regards
Alice van der Merwe
***