1 reviews | Active since Mar 2009
No invoices, no statement, no response, no care
<p>I was an Altech Autopage client. Since the move to MTN, I have not received a single invoice, statement or detailed billing. The last invoice I have from Autopage is dated 17 February 2016. My Autopage account number was1.***6. </p> <p>I have written to customer care - no response.</p> <p>I have complained on your Facebook page and inboxed you - no response.</p> <p>I have contacted you via your webpage - no response.</p> <p>I have called and held on for ages - just to be cut off.</p> <p>It is ******* to not issue me with my invoices, statements and detailed billing.</p> <p>I DEMAND MY PAPERWORK!</p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your account is on email function and the email address do correspond with your email address as per hello peter.
We have resent to you the invoices and statement from March 2016 to May 2016.
Please use the MTN Active system as well.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your account is on email function and the email address do correspond with your email address as per hello peter.
We have resent to you the invoices and statement from March 2016 to May 2016.
Please use the MTN Active system as well.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
REQ:***