JR
Jan R
1 reviews | Active since May 2015
12 May 2015, 09:15
No Invoices - But you have to pay - And No-one to
I was forced to change to MTN service provider after Nashua Mobile sold out.<br> Everything is fine until you have to sort out a problem.<br> I haven't been receiving my invoices with the \billing emails"for about 3 months now!<br> 808 never works - It politely tells you \""we are now receiving a high volume of calls\"" which seems every time I phone.<br> When you go to a branch there are massive queues of people - some taking up to an hour to choose a new phone - so simple queries? - forget it!<br> So where do you go?<br> Emails to Customer care ? they dont get answered - except you get a reference no - thereafter nothing."""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:48Hello safrican123,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have sent the invoices from January until May for all the numbers on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have sent the invoices from January until May for all the numbers on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply13 May 2015, 12:48
Official
Hello safrican123,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have sent the invoices from January until May for all the numbers on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we have sent the invoices from January until May for all the numbers on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***