NV
Natasha V
1 reviews | Active since Jun 2011
22 Jun 2015, 09:41
No invoices / Account Suspension notice
no invoices last month yet received an sms for one amount tried to call the call centre several times NOTHING , email several times NOTHING , sent messages on facebook NO follow up ... i now received invoices and the amounts dont match up .... i would like some one at MTN to advise why the dependency! I WILL NOT PAY UNTIL I RECEIVE SERVICE !
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MTN South Africa's replyOfficial
25 Jun 2015, 09:54Hello yasha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the debit order has been re-instated and the banking details updated. Please email the proof of payment in order to update the payment on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the debit order has been re-instated and the banking details updated. Please email the proof of payment in order to update the payment on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Jun 2015, 09:54
Official
Hello yasha,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the debit order has been re-instated and the banking details updated. Please email the proof of payment in order to update the payment on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the debit order has been re-instated and the banking details updated. Please email the proof of payment in order to update the payment on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***