1 reviews | Active since Aug 2011
No Invoice&Statements but want payment!!!
It is the 6th of February 2015, and after many calls to the call centre, I have yet to receive my invoice for the 7th January 2015. Yet MTN is threatening to cut me off if I do not pay. Yesterday, 05 February 2015, I eventually got my Itemised Calls sheet, but no invoice and statement to detail what else am I paying for. <br> MTN, please answer me this. Would you pay a supplier of yours an amount of money without first having the invoice so you can check that you are paying for the correct things and not being overcharged?<br> I bet you your answer would be no. So why are you expecting me to pay without me having my invoice, so that I can check if you are charging me for the right things (which by the way you made mistakes on my December bill which should reflect on this invoice that I have not received, funny isn't it???). Yet you are threatening to suspend my service!!! Is that fair??? After I have struggled for more than 2 weeks, only to get a my Itemised Calls sheets!!!!<br> And tomorrow is the 07 February 2015, when my next invoice will be generated...So Now What??? Get back to me with an answer!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been inn contact with our call centre and the invoices were sent through .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been inn contact with our call centre and the invoices were sent through .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
