No Invoice or Statement for 6 Months now
<p>I have to contact MTN every single month to find out my balance due as the last time I've received an invoice was in February 2016. I've been trying to sort this out on several occasions, but they just fail to get back to me, this is absolutely pathetic, bearing in mind that I've been singing their praises.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note a request has been sent to the technical support division to investigate on the matter regarding the delivery of the statements/invoices REQ:7 1 6 8 9 9 6. For a follow up please contact customer care on 808. The turnaround time for the matter to be resolved is 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note a request has been sent to the technical support division to investigate on the matter regarding the delivery of the statements/invoices REQ:7 1 6 8 9 9 6. For a follow up please contact customer care on 808. The turnaround time for the matter to be resolved is 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Needless to say, the 3 days came and went without MTN bothering to contact me. I have a total of 3, yes, 3 contracts with them and I pay about R1000.00 per month - debit order. I am actually considering cancelling the debit order. That way they will have to send me a statement and invoice so that I know how much to pay them. Then maybe for once they will actually phone me and not the other way around. This is absolutely pathetic service and contributes to how badly I want to get out of South Africa. MTN is a massive company sponsoring big leagues, yet they don't care about their customers - isn't this where most of your income is generated from? MTN you are useless and pathetic and the next person from MTN to tell me that it will take 48 - 72 hours or 3 days to be resolved can go play on the highway. I don't believe you anymore!!!! Every single time I phone it is the same story - after 30 days over and over again. "Sorry, this has to be resolved by our technical department and it takes 48 - 72 hours for them to get back to you." Well bull dust!!!! If I was really a valued client, it would have been resolved within an hour of my post here - no, wait, it would have been resolved 6 MONTHS ago, when I had the issue for the first time. Thanks MTN for just *****ing up my day - ONCE AGAIN - as I am now furious, AGAIN!!!!!!!
Needless to say, the 3 days came and went without MTN bothering to contact me. I have a total of 3, yes, 3 contracts with them and I pay about R1000.00 per month - debit order. I am actually considering cancelling the debit order. That way they will have to send me a statement and invoice so that I know how much to pay them. Then maybe for once they will actually phone me and not the other way around. This is absolutely pathetic service and contributes to how badly I want to get out of South Africa. MTN is a massive company sponsoring big leagues, yet they don't care about their customers - isn't this where most of your income is generated from? MTN you are useless and pathetic and the next person from MTN to tell me that it will take 48 - 72 hours or 3 days to be resolved can go play on the highway. I don't believe you anymore!!!! Every single time I phone it is the same story - after 30 days over and over again. "Sorry, this has to be resolved by our technical department and it takes 48 - 72 hours for them to get back to you." Well bull dust!!!! If I was really a valued client, it would have been resolved within an hour of my post here - no, wait, it would have been resolved 6 MONTHS ago, when I had the issue for the first time. Thanks MTN for just *****ing up my day - ONCE AGAIN - as I am now furious, AGAIN!!!!!!!