MD
Massimo D
1 reviews | Active since Aug 2009
17 Jun 2015, 23:05
No invoice but expect payment
I have been trying to get may invoice from MTN now for 2 months, after numerous calls and numerous times being told that it is resolved please wait 2 - 24 hours for the invoice i never receive it. Now my new month invoice sent to me i cannot view, I don't understand what is so difficult in sending me my invoice via mail????Customer service doesn't exist i am on hold every-time i call for nothing less than 20mins before someone answers.<br> When i try the self service I get told its going to cost me 21 rand to have my invoice sent to me even though i have not received it yet????
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 10:56Hello Massimo Dr,
Hello Massimo Dr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of the break down in service in one of our touch points and for any inconvenience experienced.We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records there has been requests for your invoice to be sent. (REQ:***) I have again requested for your invoices to be delivered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Hello Massimo Dr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of the break down in service in one of our touch points and for any inconvenience experienced.We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records there has been requests for your invoice to be sent. (REQ:***) I have again requested for your invoices to be delivered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 10:56
Official
Hello Massimo Dr,
Hello Massimo Dr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of the break down in service in one of our touch points and for any inconvenience experienced.We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records there has been requests for your invoice to be sent. (REQ:***) I have again requested for your invoices to be delivered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Hello Massimo Dr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of the break down in service in one of our touch points and for any inconvenience experienced.We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records there has been requests for your invoice to be sent. (REQ:***) I have again requested for your invoices to be delivered.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,