KB
Kgomotso B
1 reviews | Active since Jan 2014
25 Jan 2016, 20:16
No invoice billings and customer care competence
Hello Bapela,<br> <br> We are truly sorry for the inconvenience caused and for the breakdown in service experienced.<br> <br> We have now requested one of our administrators within our Billing System Support team to retrieve the billing, once retrieved will we be able to forward it to yourself.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***<br> <br> Referring to above...nothing has been done.As January is coming to an end November 2015 invoces are still outstanding.<br> <br> This is unaaceptable....This is really a clear example of lack of service.<br> How can i cobtinue to pay for an account i dont have invoices for?
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MTN South Africa's replyOfficial
26 Jan 2016, 07:53Hello Bapela,
Thank you for your post.
The request has been sent to the billing department to assist you. As per the billing department this has been sent to you already as per the email address we have on the account ***. We have requested now for the billing department to resend this to us once we received this we will then forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You may also make use of our self -service on MTN Active to update your details by visiting www.mtnsp.co.za
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
The request has been sent to the billing department to assist you. As per the billing department this has been sent to you already as per the email address we have on the account ***. We have requested now for the billing department to resend this to us once we received this we will then forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You may also make use of our self -service on MTN Active to update your details by visiting www.mtnsp.co.za
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply26 Jan 2016, 07:53
Official
Hello Bapela,
Thank you for your post.
The request has been sent to the billing department to assist you. As per the billing department this has been sent to you already as per the email address we have on the account ***. We have requested now for the billing department to resend this to us once we received this we will then forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You may also make use of our self -service on MTN Active to update your details by visiting www.mtnsp.co.za
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
The request has been sent to the billing department to assist you. As per the billing department this has been sent to you already as per the email address we have on the account ***. We have requested now for the billing department to resend this to us once we received this we will then forward this to you.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
You may also make use of our self -service on MTN Active to update your details by visiting www.mtnsp.co.za
Kind Regards,
Alice van der Merwe
***