1 reviews | Active since Dec 2011
NO INVOICE
MTN monthly email provides a website to download invoice. The most recent invoice online (October 26) is for June! I logged a call 30/9/15 *** to which I received no response. Logged second call 26/10/15 *** (When operator looked at original call, it did not even seem to relate to what I reported!). Was told by operator that they would find out why only very old invoices online and mail me July, Aug & Sep invoices within 2 hours. Twenty four hours later and still no response. One month has elapsed since first incident logged!! I need my invoices for business purposes and it is ridiculous that the most recent one available is more than 3 MONTHS OLD. MTN are very happy to take the money for my contract off my account every month. That is not 4 months behind!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the account to email function on all the levels.
We have resend to you the invoices and statements as per request.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the account to email function on all the levels.
We have resend to you the invoices and statements as per request.
Kind Regards,
Alice van der Merwe
***
Best regards,
