1 reviews | Active since Sept 2015
No investigation into billing query and suspension
I have been waiting to receive feedback to why my packet switched data has increased by almost R2000 per month when my usage has been more or less the same. I have been to 3 of the service centres but up to now MTN cannot give me any feedback. I have been suspended twice as I have asked them to change to EFT rather than debit order as they do not investigate the matter and for a business line it causes major disruption and inconvenience. Please find amounts as per billing below, the amount how it went up is absolutely ridiculous <br> o Feb: R1842.02<br> o Mar: R908.07<br> o Apr: R1924.37<br> o May: R2454.63<br> o Jun: R3166.21<br> o Jul: R6062.84<br> o Aug: R5531.82<br> I have been a MTN customer for the past 15 years but have never been so frustrated, I already have 2 reference numbers: REQ*** [#***3] but nobody is attending to the matter and I have another SMS telling me my account is overdue, I will be suspended once again. <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the billing department to investigate the charges for cell ***. We have sent the request to the billing department to speed up the investigation.
Cell number *** is an open package Anytime 500. The account has been billed for extra data usage and call charges after the 500MB has been used up. Any further usage on the SIM card will be billed to the account.
The billing department will assist you shortly with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the request has been sent to the billing department to investigate the charges for cell ***. We have sent the request to the billing department to speed up the investigation.
Cell number *** is an open package Anytime 500. The account has been billed for extra data usage and call charges after the 500MB has been used up. Any further usage on the SIM card will be billed to the account.
The billing department will assist you shortly with feedback.
Kind Regards,
Alice van der Merwe
***