No internet since 25th Dec 2024 - still no ass

***MTN Ticket ref no ******

On Christmas day 2024, my MTN internet subscription was suddenly migrated to the Home Premium package, without my approval.

Since then I've had no internet access as the router/modem states "incorrect data profile".

I opened multiple tickets, all which were closed after being told to merely reboot the router as my line has been "reset". This I can do on my own, it's just a remote factory reset of the device. Which did not restore my internet access. Every time I had to explain the issue over and over as I was transferred to other departments.

Last communication with an MTN support rep was on the 5th, another ticket opened and the lady whom I spoke to was helpful, but the promised phone call within 72 hours from a supervisor did not occur. As per the lady I spoke with, the incident was to be escalated as my plan should not have been migrated without my consent. I said I'd head to an MTN store if I didn't get a callback, but I decided, why should I be further inconvenienced and waste my petrol to stand in queues at the nearest MTN branch, when the whole debacle is not my doing.

I was informed that the Home Internet Package is 5G only, that's why the SIM is not working. However. my Huawei modem is 5G capable as far as I'm aware.

Just want my internet subscription fixed, don't care which plan, so long it's not less data than I had and it's not more costly.

***MTN Ticket ref no ******