ZM
Zakithi M
1 reviews | Active since Sept 2011
26 Feb 2016, 11:19
No internet service for more than 24 hours
Hi<br> <br> since 8am on the 25th February and till now i have been unable to access the internet. I can make and take calls. I am receiving those annoying marketing smses. I am able to send and receive emails. I have taken out the battery from my phone countless times. I have even put my Sim Card on another phone. But still nothing. No Service. And this is in different locations also so it cant be that the one area has poor network.<br> <br> Like what am I to do. i cant even google stupid stuff. I get an email and it says click here for more details and i cant even do that.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
27 Feb 2016, 19:42Hello Damelette,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply27 Feb 2016, 19:42
Official
Hello Damelette,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
