No internet for a week now!!!!

Good day,

I have had no internet since 28 October 2022

From my side I have done the following:

1. Called MTN probably 50 times2. Everytime I would go through all the steps and then rest router, sim and APN settings 3. I was told to go to an MTN store to test router and sim. I did that. There were no issues.

I called and got a reference nr *** and had to wait 48 hours to call back.

After 48 hours I called back and now again I am being told to wait 48 hours again.

I want to cancel the service because I URGENTLY need data as I have a job that requires me to work from home and have internet access. I have spent R 500 this week alone on Vodacom data.

I want to go take out a contract with Vodacom since Vodacom is working.

I am being told that I cant cancel and have to pay penalties????

I dont see why?? I am not the one that cannot deliver??? I have paid my account, every month from 2018... I have been the best client.

Why am I expected to pay for a service I cannot use.

Please fix the internet or cancel the service. I am not paying penalties and will dispute this as the problem is with MTN

Please cancel this -- FREE of penalties or fix the internet!