JGOG
John Grant O Grady
1 reviews | Active since Mar 2011
04 Sept 2015, 16:15
NO INTERNET - every month
Every month around the end of the month to around the 5th of the next month my MTN router does not work.<br> <br> This is after I have paid my account.<br> <br> It seems like MTN cancels the INTERNET and only reconnects once the Accountants tell them that the account has been paid.<br> <br> MTN, PLEASE CONTACT ME IMMEDIATELY!
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 13:27Hello Upset 101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I can't check what's causing your router not to connect on certain days, kindly contact 1555 for further troubleshooting with the router and coverage department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I can't check what's causing your router not to connect on certain days, kindly contact 1555 for further troubleshooting with the router and coverage department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 13:27
Official
Hello Upset 101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I can't check what's causing your router not to connect on certain days, kindly contact 1555 for further troubleshooting with the router and coverage department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I can't check what's causing your router not to connect on certain days, kindly contact 1555 for further troubleshooting with the router and coverage department on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,