1 reviews | Active since Jun 2015
No Internet Data Service for 4days
Kindly note that I have not been able to connect to the Internet for 4days till today the 19.06.2015. I have called your call center many times and only get the interactive voice message. There is no explaination or sms from yourselves explaining what the problem is and how long this problem will take to sort this matter. I am employed by a service provider myself and am aware of the new TCF procedure and Rules and know what Treating Customers Fairly means. As a service provider you have not made any attempt to treat your customers (me) fairly. This is totally against the Law and could be detrimental to your License. Please as a matter of urgency I would appreciate if someone senior responds to me. <br> <br> I am totally frustrated with MTN
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***