SZ
Shaun Z

1 reviews | Active since Mar 2011

18 Jun 2015, 09:08

No internet data for 15 hours and no call centre

Since 18:00 on Wednesday night the 17th of June 2015 my mobile data - all internet access stopped. <br> I still have 3gb of data available to use. Upon trying to call the call centre numerous time I keep on getting the voice recording that due to a disruption the call centre is closed. Then this morning the voice recording changed to a lady saying you must press this number for a sim swip. Not even swap. But swip. And no matter what you do you cannot speaking to any consultants. This is just ridiculous.<br> <br> MTN you know your people are striking. You know there is issues. And you know even before the strike you couldn't answer your calls in the call centre properly. Why do you not have skeleton staff assisting?<br> <br> Now it's 9:00 am on 18 June 2015 it's been more 15 hours without me being able to use my data and no way of talking to anyone in MTN. BRAND FAIL. I am now sitting at work with every single MTN user in my vicinity having perfect signal and perfect internet data to use freely. I seem to be the only one here having the bad luck that you have given me. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2015, 11:56
Official
Hello shaunziets,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, according to our records there's no data bundle or sufficient airtime available in order for you to use data.

Best regards
Mantoa
REQ:***