TJ
Tee J
1 reviews | Active since Jun 2019
21 Jun 2019, 14:13
No internet connectivity for 4 days and counting
I haven’t been able to connect to the internet since Tuesday morning. I called the MTN call center countless times and even went to THREE MTN stores (Greentone, Mall of Africa and Sandton City). A query was lodged on Tuesday and 4 days have passed without my problem being resolved. I have lost 4 days of productivity and cannot leave a WiFi zone as my phone would be useless (just like MTN). I’ve lost all patience and refuse to deal with these people again. I have to go get another SIM card from another mobile network just so that I can work. Seriously looking at canceling all my contracts with MTN. Most useless network.
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Replies (2)
MTN South Africa's replyOfficial
24 Jun 2019, 10:12Good day Tee J
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you to check if the matter is still persisting, unfortunately your number was off. However I will escalate to our Network department to have a look at this. We will revert.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you to check if the matter is still persisting, unfortunately your number was off. However I will escalate to our Network department to have a look at this. We will revert.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply24 Jun 2019, 10:12
Official
Good day Tee J
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you to check if the matter is still persisting, unfortunately your number was off. However I will escalate to our Network department to have a look at this. We will revert.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you to check if the matter is still persisting, unfortunately your number was off. However I will escalate to our Network department to have a look at this. We will revert.
Warm regards,Mazwi ZumaComplaints Analyst
TJ
Tee J's updateReviewer Update
24 Jun 2019, 11:44The problem is still persisting. Unfortunately I had to get a new SIM card and that is why you cannot get ahold of me.
TJ
Tee J's update24 Jun 2019, 11:44
Reviewer Update
The problem is still persisting. Unfortunately I had to get a new SIM card and that is why you cannot get ahold of me.