NO INTERNET CONNECTION BUT I HAVE DATA

MTN left me speechless. I recently upgraded from a lower package to a higher package, three days after receiving the phone my internet connection vanished.

Since Monday 8 June iv'e been without internet connection. I have 12GB data on my account but i'm unable to use it.

I have spoken to a so called "Service Champion" on three occasions and none of them could tell me why I don't have internet connection, on all three occasions they would "reset my line" and asked me to reset my phone and my connection would return.

On Thursday I spoke to a "Service Champion" again and she "Escalated" the matter to an engineer and gave me a reference number for the escalation and asked that i follow up after 24 hours, this morning I called and spoke to another "Service Champion" and she told me that the matter WAS NOT escalated on Thursday.

In other words the "Service Champion" who helped me on Thursday **** to me.

I'm left speechless I honestly do not know what to do with MTN anymore. I have three active contracts, I've been with them for over Two years and I have never ever missed a payment and this is the type service they give me.

I regret upgrading and I will definitely be cancelling all contracts at the end of their term.