No Internet Connection
I live in Marloth Park .. for the past month I have had VERY bad connection on data and voice. As I write this I am using CellC internet connection because I have been without ANY connectionfor a week. Who can I contact?? MTN is like a phantom providor. Take my subscription but no goods supp****. I want to cancel the contract. Does MTN even care about the client?? I think not. I need answers .....
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Jan 2018, 08:51Good day Lesley,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We tried to get hold of you on the number you have provided on this post but our call was not answered.
Please call and log your issue with our coverage team on the number ***. They will be able to assist you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply10 Jan 2018, 08:51
Official
Good day Lesley,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We tried to get hold of you on the number you have provided on this post but our call was not answered.
Please call and log your issue with our coverage team on the number ***. They will be able to assist you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
10 Jan 2018, 09:33So I contacted the number. No joy. No help as to when we will be on line again. This is unacceptable. Service is a dirty word in MTN. My security and business is being compromised. If I get ****** or ****d I have NO way of contacting my security company. Nice one MTN. This is not going unnoticed.
's update10 Jan 2018, 09:33
Reviewer Update
So I contacted the number. No joy. No help as to when we will be on line again. This is unacceptable. Service is a dirty word in MTN. My security and business is being compromised. If I get ****** or ****d I have NO way of contacting my security company. Nice one MTN. This is not going unnoticed.