No internet access though I paid.

My name is Julia Nkitseng. A cash payer: ID No: *** 082. I was not told that my home router is a contract. I don't know why they keep emphasizes that I'm on contract. They made it clear that it's a prepaid therefore I can pay or skip a month if I need to.

But now I paid on the 29th of August and I'm not allocated data. My router doesn't have internet access. When I call I'm told that I'll only be allocated on the 1st. So what should I do for the rest of September? Do you know that's my hard earned cash? I will not be waiting for the rest of the month to be allocated data where as I paid before the next month.

I believe it's not my problem that I wasn't explained to. It's your stuff. And therefore I need to be allocated or I get my money back that's it. With that same money I paid I'll wait for month end to pay again. I can not and will not wait for the rest of the month with my money on you.

Reference numbers for all the calls I made: Yonela: *** Kuhle- *** Sinalo- 1- ***

Please call *** Or email:***