no internet
Hi, Yet again I have to report coverage problems with my LTE internet.. my Router has been giving me a Red light most of this weekend... and when it does work, it is on 3G not LTE and the internet is slow... This is now the 3rd email this year that I am sending about my coverage. If you are not willing to fix, please allow me to cancel my contract as MTN is in breach - See attached picture of the red light I get on my router. contact: *** Mobile number(s) experiencing the problem: ***
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MTN South Africa's replyOfficial
18 May 2016, 16:26Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply18 May 2016, 16:26
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,