BP
Bethuel P
1 reviews | Active since Jun 2012
11 Mar 2015, 19:19
No interest in solving this
I wrote a report a few weeks ago MTN promised to solve the problem, tje say they are waiting for VVM and VVM tells me the matter is now been handled by MTN, I do not understand why am I am being moved aroumd like this. I have been paying what is more than required suddenly no payment can be traced. I want thi settled ASAP I am tired of these games now.
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2015, 13:08Hello bethuel.pete,
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to dissatisfy you in any way.
We have now perused your account and we see that VVM has assigned the missing payments to the account on the 16th of March 2015. Please note the matter now needs to be closed off by VVM and they will need to issue yourself with a letter confirming that the debt has been settled.
Once again we are truly sorry for the delayed response to your post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to dissatisfy you in any way.
We have now perused your account and we see that VVM has assigned the missing payments to the account on the 16th of March 2015. Please note the matter now needs to be closed off by VVM and they will need to issue yourself with a letter confirming that the debt has been settled.
Once again we are truly sorry for the delayed response to your post.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Mar 2015, 13:08
Official
Hello bethuel.pete,
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to dissatisfy you in any way.
We have now perused your account and we see that VVM has assigned the missing payments to the account on the 16th of March 2015. Please note the matter now needs to be closed off by VVM and they will need to issue yourself with a letter confirming that the debt has been settled.
Once again we are truly sorry for the delayed response to your post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was never our intention to dissatisfy you in any way.
We have now perused your account and we see that VVM has assigned the missing payments to the account on the 16th of March 2015. Please note the matter now needs to be closed off by VVM and they will need to issue yourself with a letter confirming that the debt has been settled.
Once again we are truly sorry for the delayed response to your post.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,