No interest in Customer Service

Having tried to unsuccessfully resolve a billing issue for more than a year, I eventually gave up on the matter. Despite reporting the issue multiple times, NOT ONCE did anyone at MTN bother to get back to me. However, when the time arrived to renew my contract, I received multiple calls from MTN, despite the fact that I repeatedly asked them to stop calling me. MTN only seems interested in Sales, and not at all interested in Service. Let me not even start on trying to use their digital channels. Nevermind an Omni-channel experience, their channels are both confusing, and doesn't actually work. AVOID AT ALL COSTS!