No integrity and false advertising.
I bought a mobile phone cash from the MTN store in Rosebank on 26/08/2017. On the pamphlet a headset was shown as part of the package in buying the phone but I was informed that there was none in stock. My details were taken and I was assured that the headset will be delivered to my address as soon as possible. After a few weeks I returned to the store as I had not received the headphones. They recaptured my details and assured me that they will give me feedback.
I haven't heard a word from MTN or the store at all. The level of incompetence and unprofessionalism is completely unacceptable. I feel **** to, cheated, disrespected and this is false advertising.
Please advise how this can be resolved.
Mario Gregoriou.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Rosebank Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Rosebank Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team