CH
Charne H
1 reviews | Active since May 2015
20 May 2015, 14:38
NO insurance delievery for 2 months
I placed a claim for my lost phone nearly two months ago, since then, no-one from MTN insurance has even bothered to contact me. I am at a loss as I have a personal number and a professional number and I now only have one phone. <br> my contract is due for upgrade and maybe they holding back to try to get me to upgrade, I have news for them, that will happen when hell freezes over.<br> I have been extremely understanding as I know they are striking and the Walmer Park Branches hands are tied, but I have just about had enough now! surely they can attend to their customers instead of blatantly ignoring their needs for service delivery.
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MTN South Africa's replyOfficial
25 May 2015, 11:29Hello Charnevheerden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
MTN South Africa's reply25 May 2015, 11:29
Official
Hello Charnevheerden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***