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Nonzwakazi N
1 reviews | Active since Jun 2015
26 Jun 2015, 23:41
No information supp**** - everyone is in the dark
I have a contact with MTN that I agreed to continue on a month to month bases, that was the worst mistake ever. I have been querying the billing on my account since December 2014 to no avail. I sent MTN legal an e-mail on 29 December after having struggled and failed to get through to 808 call centre. Legal only respnded to my e-mail on March 16!!! Three months after I sent a query. I was heavily pregnant and decided to go to MTN PE Greenacres and got the worst treatment from the manager \Mr T"he called me a **** and was uninterested in assisting me with my complaint and resolving my issue. I don't understand why clients are referred externally to a number that is never answered"
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MTN South Africa's replyOfficial
09 Jul 2015, 13:05Hello nonzwakazi1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your account is currently with our legal department because of unpaid arrears of R 863.48. The account was being short paid since September 2014. You can make payment to the following MTN account to settle the arrears:
ABSA: ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your account is currently with our legal department because of unpaid arrears of R 863.48. The account was being short paid since September 2014. You can make payment to the following MTN account to settle the arrears:
ABSA: ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply09 Jul 2015, 13:05
Official
Hello nonzwakazi1,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your account is currently with our legal department because of unpaid arrears of R 863.48. The account was being short paid since September 2014. You can make payment to the following MTN account to settle the arrears:
ABSA: ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your account is currently with our legal department because of unpaid arrears of R 863.48. The account was being short paid since September 2014. You can make payment to the following MTN account to settle the arrears:
ABSA: ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***