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Pathetic service. I went the first Saturday of the month to the MTN store Promenade Mitchell's Plain to collect my device. There was then an issue with porting my number from my old SIM to the new. I was then told to come back. After leaving the store, 2 hours later I get a call to collect my device which I was already too far to go back. I then went in the Sunday to collect my phone. Now, my phone dropped and screen cracked. I was not informed of registering my device on the Samsung mobile care within 30 days so I forfeit a screen repair. I was not even offered insurance for my device at the store. How was I as I customer suppose to know these things when I purchased the device?! PATHETIC
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MTN South Africa's replyOfficial
30 Jan 2018, 19:07Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologized for the device dropped on the floor.
We cannot assist you with a solution to the complaint, the sale was done between yourself and the store agent we do not know what the conversation was between yourself and the agent.
You need to go back to the store and point out the agent who assist you with the sales to take this up with the store manager.
It's is as well the client responsibility to ask all questions regarding the product and what is offered mentioned in the Yellow Trader booklet. The agent should have provided you with the contact details for the insurance service.
MTN do not offer insurance, our insurance has been opt out to Pinnacle.insurance.
We have escalated the complaint to the store Regional Manager to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply30 Jan 2018, 19:07
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologized for the device dropped on the floor.
We cannot assist you with a solution to the complaint, the sale was done between yourself and the store agent we do not know what the conversation was between yourself and the agent.
You need to go back to the store and point out the agent who assist you with the sales to take this up with the store manager.
It's is as well the client responsibility to ask all questions regarding the product and what is offered mentioned in the Yellow Trader booklet. The agent should have provided you with the contact details for the insurance service.
MTN do not offer insurance, our insurance has been opt out to Pinnacle.insurance.
We have escalated the complaint to the store Regional Manager to intervene here.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,