No Idea how to 'TREAT CUSTOMERS FAIRLY" !

MTN astound me! To summarise, I have been trying to resolve an issue with MTN since April 2018, without success. I have at NO time refused to pay what I owe them, however I did refuse to pay for a service I had supposedly signed up for which I never did. MTN then cut me off. I lodged a complaint (#***5) and after six months of correspondence, MTN advised me that they had refunded me this amount. However, although I requested copies of my statements which, after they cut me off, I was unable to access, they have to date not sent me any. While my complaint had still not been resolved or finalised, MTN handed me over to Hammond Pole Attorneys for legal proceedings. I received a letter from Keegan Govender at Hammond Pole advising me of the proceedings against me. I responded to him advising him of the situation and that MTN had still not resolved my complaint. Subsequent to this, I have received THREE letters from Innocent Madisha at Hammond Pole who has obviously not read my correspondence in this regard and continues to send me the same letter each time.

This obvious incompetence from MTN and Hammond Pole is clear proof that neither of these two companies understand the concept of "Treating Customers Fairly."