NO HUMILITY!!!

I took the time out to create a profile on Hello peter- take a bow! i app**** for a sim swap 3 days now making endless trips to the branch at Nicolway - where the staff pounce around and check which one is in the mood to assist based on the nature of ones query. 3 seperate visits to the branch where i was told i failed the sim swap security questions and when i finally got the affidavit - i still had to do another set of security questions for "standard procedure" which i passed- MIRACULOUSLY having answered the same set of questions on the 3 visits via the USSD and their Siebel!!!! this time i passed- but my application still has to be sent to the branch manager for authentication and then only will the 24 hour waiting period apply! then finally get the sim swap done

i work in customer service and i fully understand process- but when someone gives you the run around it doesn't take too much to pick up- its not even about the system failing your staff or the load shedding - its pure lack of humility! Oh and gossiping about white customers in vernac isnt appealing to all your black customers! stop that nonsense!