No Human Interaction

It is an absolute Nightmare to get hold of a human at MTN. I eventually find a number on the website, when I get through, the lady explicitly tells me that I should Not put the phone down and someone will answer. Only for me to get cut off after waiting an eternity! All I want to do is pay my bill!!! We wont even talk about the APP that I cant even get into because its a data sim! PLEASE can someone, anyone from MTN contact me!