JV
Jacques V
1 reviews | Active since Jun 2014
04 Jan 2021, 11:46
No Hope of every getting hold of MTN Retentions Department
My Contract came to an end. After struggling for a month to do an upgrade waiting on average 1 hour on a call I was rewarded with an R1299 bill from MTN. So I decided to rather not take the upgrade and now it is impossible to get hold of the retention team to change my number to pay as you go. as I'm typing this mail I have been on hold for 96 minutes.
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Replies (2)JV
Jacques V's updateReviewer Update
04 Jan 2021, 17:24In total, I was on hold with MTN for around 3 hours. I decided to go to the MTN store. After standing in line for almost 2 hours. I was told to call 135......looks like I'm going to have to see if I can beat my 3 hours on hold record.
In the defence of MTN, you cannot complain of bad service since there is actually NO Service
In the defence of MTN, you cannot complain of bad service since there is actually NO Service
JV
Jacques V's update04 Jan 2021, 17:24
Reviewer Update
In total, I was on hold with MTN for around 3 hours. I decided to go to the MTN store. After standing in line for almost 2 hours. I was told to call 135......looks like I'm going to have to see if I can beat my 3 hours on hold record.
In the defence of MTN, you cannot complain of bad service since there is actually NO Service
In the defence of MTN, you cannot complain of bad service since there is actually NO Service
JV
Jacques V's updateReviewer Update
05 Jan 2021, 12:14After another 3 hours of on-hold music, I have given up. Save yourself the trouble. do not sign up with MTN. they are worse than telkom.
JV
Jacques V's update05 Jan 2021, 12:14
Reviewer Update
After another 3 hours of on-hold music, I have given up. Save yourself the trouble. do not sign up with MTN. they are worse than telkom.