gK
gelden K
1 reviews | Active since Jan 2015
17 Nov 2015, 13:08
no hope
2nd time our contract has been suspended after we phoned mtn 2 months ago to cancel our contract after they automatically upgrade our contract yet again without our authorization and they decided to debit our monthly account from R118 toR228 still again without our authorization?????how are these people????is there somebody left in mtn how can really sort out there mess cause i'm sick of sending them emails or even try phoning them
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MTN South Africa's replyOfficial
18 Nov 2015, 14:29Hello cheboksary,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you king supply us with a sworn affidavit disputing the upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you king supply us with a sworn affidavit disputing the upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2015, 14:29
Official
Hello cheboksary,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you king supply us with a sworn affidavit disputing the upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you king supply us with a sworn affidavit disputing the upgrade and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,