No help with out of box failure

<p>I got my Samsung galaxy S7 on Friday in Middelburg and started using it Sunday evening. On Monday morning it died completely and would not restart or even charge. We live in Pretoria so we went to Menlyn Service Centre where we waited half an hour to hear we needed to go to a franchise, at the Menlyn MTN we then stood in a cue for 1hour and 20mins (even though we asked if they were able to help us when we arrived - never got an answer) to hear from Patience that we needed to go back to Middelburg to exchange the phone. There were 3 people at the counters who were busy with the same 3 customers for over an hour , many in the cue decided to leave and one of the ladies working there just left while there were at least 7 people still in cue as it was 19:00(closing time). </p> <p> </p> <p>Kayla ********** 105 upgrade number.</p> <p>Riaan ********** 416</p>