NO HELP WITH MTN

I am having trouble with my outgoing e-mail settings on a MTNloaded email account. I dial 808 and follow the prompts to email settings, the robotic voice on the other side says, next time please dial 141 but please type in your recharge voucher number!? huh??? I think, ok, must have pressed the wrong button, I try again. Same result, so now I return to the main menu and opt to speak to a consultant, the voice on the other end says, welcome to the 1555 centre. Enter Mpho. Sorry I cant help you, you are through to the wrong department. I explain that the system is faulty, he keeps saying he cant help me with e-mail, dial 1555 and does not even acknowledge the fact that the system is faulty. The call ends. I try 1555 again. Network not available and promptly puts me through to an agent. Enter Monalisha I-wont-give-you-my-surname. Same scenario. I ask to speak to her teamleader. - not available, I ask to speak to the teamleader next door, I ask to speak to the division manager, not available!!! NO AUTHORITY IS ON THE FLOOR. She cant help me and also does not even comment on the faulty voice-prompt system. All I can say, I cannot wait for my contract with mtn to RUN OUT!