No help with internet
<p>After 2 weeks and numerous phone calls to call centre and technical support, doing a sim swop, updating firmware, downloading newest version of programmes we still don't have Internet. We use a MTN fastlink E153 USB modem, it connects to the Internet with another sim card but not with the sim card from the contract. If we put the contract sim in a phone it works perfectly and the balance is still 3GB.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,